Workplace conflict resolution as an employee benefit
Workplace conflict doesn't have to escalate.
Give employees somewhere neutral to go before a workplace problem becomes an HR problem.
Confidential workplace conflict support for $5 per employee/month.
The economics
Your company already has a conflict budget.
You're just spending most of it after the conflict.
- Workplace conflictConflict Line enters here
- Lost productivity
- Manager / HR time
- Absenteeism
- Turnover
- Recruiting & replacement
- Possible legal escalationMost expensive
Conflict Line intervenes near the top of the chain, not the bottom.
The goal isn't to eliminate workplace disagreement. It's to give employees somewhere to go while many problems are still small enough to solve.
Where we fit
There's a missing space in employee support.
EAP
Best for
Mental health and personal challenges
HR
Best for
Formal workplace issues, policy, investigations and employment decisions
Conflict Line
Best for
Interpersonal workplace conflict before it escalates
- Early intervention
- Neutral and independent
- No approval needed
Not instead of HR. Before many problems need HR.
What happens on the call
One neutral front door for workplace conflict.
Coaching
Sometimes an employee simply needs help figuring out what to say, what not to say, and how to approach a difficult situation.
Facilitation
Sometimes the conversation needs a neutral person in the room.
Mediation
When appropriate and both parties are willing, Conflict Line can help employees work toward resolution.
The right handoff
Sometimes the issue belongs with HR, compliance, an EAP, legal counsel, safety resources or another formal channel. We help employees recognize that too.
Before the complaint.
Before the resignation.
Before the investigation.
Before the lawsuit.
There was often just a conflict.
Let's meet it there.
The whole model
Simple enough to explain in 30 seconds.
Employee contacts Conflict Line.
No manager or HR approval required.
They talk privately with a neutral conflict professional.
We listen, assess what's happening and help determine the next step.
We help at the lowest appropriate level.
Coaching. Conversation. Facilitation. Mediation. Or referral to the appropriate internal resource.
Pricing
$5
Per employee. Per month.
Give every covered employee access to Conflict Line.
- Monthly
- $5 PEPM
- Annual prepaid
- $4.50 PEPM
Employees do not pay to use the service.
Confidentiality
Employees won't use a resource they don't trust.
Conflict Line is designed to provide employees with a private, independent place to discuss workplace conflict.
We do not routinely provide employers with an employee's identity or a play-by-play of individual conversations.
Employers may receive anonymized, aggregated utilization and organizational trend information.
Confidentiality has appropriate legal and safety limitations, which are explained to employees before substantive conversations begin.
Learn About ConfidentialityWhat would one unresolved conflict cost your organization?
Now compare that with $5 per employee.